RETURN & REFUND POLICY
QUIET CORNER COFFEE & BAKERY
At QUIET CORNER Coffee & Bakery, we strive to deliver the most delightful culinary experiences to every customer. In the event that your order encounters any issues or does not meet your expectations, we provide a prompt and transparent return and refund policy as detailed below.
1. Eligible Cases for Return & Refund
Customers will receive a 100% item replacement or a full refund at no additional cost under the following circumstances:
- Incorrect or Missing Items: Delivered food/beverages do not match the items listed on the purchase invoice.
- Transit Damage: Pastries/cakes are crushed, melted, or beverage cups/containers are spilled or broken (applicable to delivery orders).
- Packaging Defects: Packaging is torn, leaking, or tamper-evident seals are broken before reaching the customer.
- Recipe or Size Errors: Beverages are prepared with incorrect sugar/ice levels or wrong milk types compared to invoice notes.
2. Timeframes & Conditions for Returns
Response Timeframe:
- Beverages & Fresh Pastries/Cakes: Please report issues within 2 hours of receiving your order.
- Packaged Goods / Dry Bakery Items: Please report issues within 24 hours of receiving your order.
Mandatory Conditions:
- Provide clear photos or video evidence showing the damaged or incorrect product.
- Present a valid receipt/invoice or matching order details on our system (Order Phone Number, Grab / ShopeeFood / Gojek order ID).
- Retain at least 2/3 of the original volume/weight for inspection and return verification (if requested).
3. 3-Step Fast Return Process
- Step 1: Capture Evidence — Take photos/videos of the damaged or incorrect item along with the order invoice/ID.
- Step 2: Contact Support — Reach out to CSKH via Hotline/Zalo at 086.8688 999 or our official Fanpage.
- Step 3: Verification & Resolution — Our team will verify and resolve your request within 15 to 30 minutes.
4. Compensation & Refund Methods
- Item Replacement: We will re-prepare and deliver fresh items via express delivery at no extra cost (100% free shipping).
- Refund: Full refund processed via bank transfer or e-wallet within 24 business hours.
- Compensation Voucher: Discount vouchers offered for future orders in cases of minor issues flexibly accepted by the customer.
5. Non-Eligible Cases for Return/Refund
- Requests submitted past the specified timeframe (exceeding 2 hours for beverages/fresh cakes or 24 hours for dry bakery items).
- Items where more than 1/3 of the original weight/volume has been consumed.
- Customer change of mind or personal taste preferences when the product was prepared correctly according to store standard recipes.
6. RETURN & REFUND CONTACT INFORMATION
| Brand Name: | QUIET CORNER Coffee & Bakery |
| Store Address: | QTSC Building 1, Quang Trung, Trung My Tay, Ho Chi Minh City, Vietnam |
| Hotline / Zalo Support: | 086.8688 999 |
| Email: | hotroquietcorner@gmail.com |
| Fanpage: | Visit Official Fanpage |
| Operating Hours: | 07:00 AM – 10:00 PM (Daily) |
The Management of QUIET CORNER Coffee & Bakery sincerely appreciates your understanding and support!
