QUALITY WARRANTY POLICY
QUIET CORNER COFFEE & BAKERY
The health and satisfaction of our customers are the top priorities at QUIET CORNER Coffee & Bakery. We enforce this Quality Warranty Policy to commit that every pastry, cake, and beverage served to you meets the highest food safety, hygiene, and freshness standards.
1. Quality Standards Commitment
1.1. Coffee & Beverages
- Utilize 100% high-quality coffee beans with clear, traceable origins.
- Strictly avoid harmful artificial flavorings or additives exceeding allowed safety limits.
- All beverages are freshly prepared only upon order placement to ensure full flavor integrity.
1.2. Fresh Pastries & Bakery Goods
- Cakes and fresh bread are baked daily on-site; leftover baked goods from previous days are never served.
- Zero use of chemical preservatives or toxic additives.
- Strict adherence to food safety and hygiene regulations.
2. Quality Warranty Scope
QUIET CORNER guarantees a 100% warranty coverage and compensation for products encountering the following quality issues:
- Ingredient/Preparation Defects: Pastries or cakes showing signs of spoilage, sourness, mold, off-flavors, or foreign objects.
- Beverage Quality Defects: Coffee/tea tasting sour or spoiled, or dairy ingredients curdling due to raw material defects.
- Expiration Issues: Packaged items with smudged, illegible, or past expiration dates.
3. Proper Storage Guidelines for Warranty Eligibility
To preserve maximum freshness and remain eligible for warranty coverage, please observe our storage instructions:
- Fresh Cakes & Pastries: Refrigerate in a chilled compartment (2°C – 8°C) and consume best within 24 to 48 hours.
- Coffee & Bottled Beverages: Enjoy immediately with ice or store refrigerated for up to 24 hours.
- Dry Bakery / Cookies: Store in a cool, dry place away from direct sunlight, and keep containers tightly sealed after opening.
4. Warranty Processing Workflow
- Issue Reporting: Report quality issues to CSKH via Hotline/Zalo accompanied by photo or video evidence.
- Quality Assessment: Within 15 to 30 minutes, QUIET CORNER’s Quality Control team will verify the report.
- Resolution: Promptly dispatch a fresh replacement item or issue a 100% refund as requested by the customer.
5. QUALITY CONTROL & WARRANTY CONTACT
| Brand Name: | QUIET CORNER Coffee & Bakery |
| Store Address: | QTSC Building 1, Quang Trung, Trung My Tay, Ho Chi Minh City, Vietnam |
| Hotline / Zalo Support: | 086.8688 999 |
| Email Feedback: | hotroquietcorner@gmail.com |
| Fanpage: | Visit Official Fanpage |
| Operating Hours: | 07:00 AM – 10:00 PM (Daily) |
QUIET CORNER Coffee & Bakery – Committed to bringing you a safe & complete experience!
